Privacy Policy

We Value Your Privacy

At Surge Trust Bank Plc. we treat your personal information as private and confidential. We are dedicated to protecting your privacy and providing you with the highest level of security at any point of interaction with us. This Privacy Policy describes what personal information we collect, what we do with it and how we protect it. This policy (together with our Terms and Conditions) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By continuing to visit our website (www.surgetrustbank.com) and other Surge Trust Bank customer touchpoints, you accept and consent to the practices described in this policy.

Information We Collect and Use

  • We collect information about you from a variety of sources, such as: website visits, applications, identification documents, curriculum vitae, personal financial statements, interactions with relationship managers, and other third parties (credit bureaus, payment gateways, other financial institutions…) and other written or electronic communication reflecting information such as your name, address, passport details, identification numbers, biometric information, telephone number, occupation, assets, income and any other information we deem necessary. 
  • We may use your transactional account history including your account balance, payment records, and debit/credit card usage. We may also use information received from third parties such as family, solicitors, friends or employers, website/ social media pages made public by you, government agencies, regulators, supervisory or credit agencies. 

  • We may also collect other information such as video footage of you whenever you step into any of our branches, telephone conversations when you call any of our contact centre lines, geographic information of any of our branch ATMs when you use our ATMs.

 

Where We Store Your Information

All Personal Information you provide to us is stored on our secure servers as well as secure physical locations and cloud infrastructure (where applicable). Whenever your information is transferred to another location, we will take all necessary steps to ensure that your data is handled securely and in accordance with this privacy policy.

 

How Long We Store Your Information

We retain your data for as long as is necessary for the purpose(s) that it was collected. Storage of your data is also determined by legal, regulatory, administrative or operational requirements. We only retain information that allows us to comply with legal and regulatory requests for certain data, meet business and audit requirements, respond to complaints and queries, or address disputes or claims that may arise. 

Data which is not retained is securely destroyed when it is identified that is no longer needed for the purposes for which it was collected.

 

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to cea@surgetrustbank.com.

 

This privacy policy was last updated on 15th October, 2019